Complaints Policy

holly+williams Property Complaints Resolution Policy

Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we would appreciate hearing from you.

In the first instance, please discuss the matter with the Director - Susan Holly who can be contacted on 03 9600 1546 or mobile 0402 208 798. If you are not entirely satisfied with the resolution, we ask that you inform us of your concerns in writing, so that can assist you. Please address correspondence to susan@hollyandwilliams.com.au

Or by post:
Susan Holly
holly+williams Property Pty Ltd
Level 4 360 Little Collins Street
Melbourne 3000

holly+williams Property will acknowledge your complaint and do our very best to resolve your concerns as quickly as possible. Please give us all relevant details about the issue, time lines and dates and please advise what resolution you feel would be reasonable.

We will ensure that we liaise with you and the relevant staff member/s or Director to address the issues raised. We will examine your complaint and make sure it is handled in accordance with this process.

In the event that the matter cannot be resolved to your satisfaction, you may refer your concerns to the Estate Agents Resolution Service at the Department of Consumer Affairs (1300 737 030) or the Victorian Civil and Administrative Tribunal (03) 9628 9700.