Efficient and honest!
We purchased an apartment in the city through Susan Holly and found the agency to be efficient and most of all very honest to deal with. They have managed the property for about four years and we have always had a reliable trouble free tenant.
Covid has convinced us to sell as our tenant is leaving after twelve months and Susan Holly has been very open with their forecast for the future and extremely helpful in assisting us with the sale although they are not actual handling it.
- Doug Saunders
27 Aug 2021
Professional, friendly and absolutely lovely to deal with!
Susan is professional, friendly and absolutely lovely to deal with throughout a stressful time. Selling a home is an exciting process but you are also letting go of memories in your life. Susan will walk you through the process and provide professional advice as required. I highly recommend Susan for the sale of your property.
- Jacinta Baine
17 Aug 2021
One of the best agents!
Susan is easily one of the best agents I have ever dealt with. She managed my rental amazingly and could not have been better in terms of communication and understanding when it came to all facets of the process. She even went over and above and assisted me in dealing with a troublesome tenant in another property I had (that was not under her management at the time as it was far away) and I will honestly be so forever grateful for her assistance in this as it was a really tough situation at the time. I can’t recommend her highly enough - if you are looking for a real estate agent make sure you contact her!
- Indah Wibawa
16 Jun 2021
Ethical and knowledgable!
I bought my apartment nearly 8 years ago from Susan Holly, I found her ethical very knowledgeable about this building and living in it, and I have not been disappointed.
The building and facilities have been managed well for many years under David Williams Owners Corporation Management business. He built a team of engaging contractors that were knowledgeable about the building, and teamed well to build a great vibe around the place. It's comforting when you see the people looking after the building, looking happy in their work.
While there are always a few critics around, I have always felt that the Chevron building was well run under his guidance. Especially, compared to the stories I have heard other buildings experience.
David and Susan ran independent successful businesses for many years. Combining their businesses a couple of years ago into Holly & Williams has seen them go from strength to strength.
Holly & Williams actually have the "care" factor that Owners and residents alike need in professionals.
- Norika Miles
19 May 2021
Cannot recommend highly enough!
Had the pleasure of dealing with Susan from Holly and Williams whilst purchasing a property. Was really pleased with the professional nature of every interaction and the in depth information and knowledge she provided of the property.
At every stage I felt that Susan had our best interests as a purchaser at heart and I was delighted with her approach to property.
I cannot recommend Susan and Holly and Williams enough and the awesome interaction with this agency whilst purchasing a property has led us to use them to rent our investment property.
- Jude Aakjaer
21 Apr 2021
A pleasure to deal with
Recently bought in the Chevron Apartment building. Susan's knowledge of the building immediately made me feel comfortable with the purchase.
From first inspection through to picking up the keys, it was a pleasure.
If you are selling from the Chevron apartment blocks you should absolutely use Susan, I have every confidence in her.
- George Ormonde
20 Apr 2021
Friendly, honest and professional!
We have known David Williams as the OC manager and the manager of our property for the past 11 years. We always found David to act in friendly, honest and professional manner at all times and was an asset to the OC. When we recently decided to sell our apartment, we had no hesitation in having Susan Holly manage the selling process due to her unrivalled knowledge of the complex. Every aspect of her advice and her communication style was spot on. We achieved a great result and could not be happier. Could not recommend this team high enough, they were great to work with.
- Tony Elliott
26 Mar 2021
Exceptional sales result!
Susan Holly provided an outstanding sales result for our Chevron property. Specialising highly in an area and type of property cannot be underestimated, leading here to an exceptional sales result (great price, also fast settlement) for us as sellers, but also a very satisfied buyer.
- David Wootton
25 Mar 2021
The right choice in agent!
We originally chose Holly & Williams because of their knowledge of the apartment building and local area we were selling our apartment in. This proved to be absolutely the right choice. The apartment was sold in no time at the top of the indicated price range. In addition Holly & Williams provided over and above support and service in related matters to ensure the whole selling process was smooth and stress free.
- Teena Lynch
19 Mar 2021
Great service with a personal touch provided by Holly & Williams. Would thoroughly recommend them for Strata Management
- Nickk Trudgett
17 Mar 2021
Amazing when I had difficulties with NBN and builders
James Waters was amazing when I had difficulties with NBN and builders. Thankfully he continued to peruse and did a lot of the running around work for me reducing my stress for this significantly. Thanks James
- Danielle Kilgour
17 Mar 2021
Dedicated, attentive and professional
Thank you David and James as our strata manager always being dedicated, attentive and professional. And with their body corporate management, the apartment is well run and well maintained, which is we as the owner would always hope for. Highly recommend holly and Williams as the choice of strata management. Best regards, Tik and Zoe
- Tik Wong
17 Mar 2021
Absolute pleasure to deal with throughout the entire experience
We recently sold our apartment through Holly Prestige. Susan Holly was our agent and was an absolute pleasure to deal with throughout the entire experience. Her knowledge, professionalism and personal attention were second to none. If you want service and results, I highly recommend using Susan, and Holly & Williams, for all of your property needs.
- Layton Shannos
17 Mar 2021
Very professional and attentive service
Very good experience with Holly & Williams when I was buying a property from one of their clients. They went above and beyond to support the purchase of my apartment. Very professional and attentive service. Fast responses to my questions. Made purchasing the property that much easier for me. Would definitely recommend.
- Kate Russell
17 Mar 2021
Holly and Williams is certainly the best
I’ve lived in a property with owner corporations before and by far dealing with Holly and Williams is certainly the best. Thank you to James who, in particular, is very responsive and willing to take the extra miles to contact the builder on my behalf. I really appreciate your help!
- Keiko Sinaga
17 Mar 2021
Professional and courteous
I have found Holly & Williams both professional and courteous. Their knowledge of the industry & service has been excellent and would confidently recommend them if you’re looking to purchase or tenant a property.
- David Armstrong
17 Mar 2021
Best real estate experience
Best real estate experience I have had. Holly and Williams are wonderful to deal with, both for property sales and for rental management. I cannot fault the service and advice I have received, and all done with good humour and professionalism. Thoroughly recommend their services.
- Sian Miller
17 Mar 2021
Very professional and very enthusiastic
Susan’s service is very professional and very enthusiastic to help me solve all the problems. Thank you very much for your help during your stay in Australia. Recommend to find a house and find Susan!
- Wang James
16 Mar 2021
It's been a great pleasure to work with Susan Holly, who has demonstrated great patience and real estate knowledge.
- Lisa Song
16 Mar 2021
Timely, professional and courteous!
I highly recommend Holly and Williams when selling your property. Every aspect of the process was timely, professional and courteous.
Without even listing the property for sale Susan knew of an interested buyer and within one day of the off-market inspection the contract of sale was signed at the highest end of the indicative price range.
From my initial meeting with Susan right through to handing over the keys on settlement day, only a few weeks later, everything went smoothly.
Susan’s knowledge of property in this area is unparalleled and her fantastic sales results are evidence of that.
As an investment owner I also highly praise their skill-set when it comes to owners corporation management. In thanks to them the building continued to be very well maintained, their communication was always thorough and as a result the building has become a highly respected address. Thank you David for all of your hard work.
Thank you Holly and Williams.
- Andrew Seditas
15 Mar 2021
I have never lived in a better run apartment block!
Holly and WIlliams management of the Chevron is exemplary. I have never lived in a better run apartment block. The management expertise during lockdown and the Covid-safe systems put in place were also much appreciated. Thank-you David
- Liz McInnes
31 Jan 2021
David Williams is the OC Manager you choose when you want the best.
Your property is one of your biggest assets and it is important to have someone who is professional, trustworthy and competent.
David has always outperformed and over-delivered on every level and goes beyond his management tasks with his hands-on and proactive approach.
David is always ready with guidance and advice. His vast knowledge and the calm, clear way he is able to communicate it, is the gift that keeps on giving.
If you are looking for someone who will treat your investment with professionalism and importance, who will not only look after it, but enhance it’s value, then David is your man.
My expectations are very high, yet David has always exceeded them, making the building he manages the benchmark others aspire to.
- Angela Allen
28 Jan 2021
Open and genuine
David and Susan have been looking after our properties for better part of the decade now and their service goes beyond professionalism. The communication is open and genuine; and we have always relied on their advice. I only have praise for David's professionalism and management skills.
- Vivek Arora
25 Jan 2021
My go-to agent!
I followed Susan's advice and my property received two asking price offers within 5 days. We subsequently settled within 35 days of being on the market. Susan will be my -go to agent' for certain in any future Melbourne property sales. Thank you Susan! What an incredible achievement, considering we are in the epi-centre of the covid19 pandemic impact.
- Stuart Jordan
21 Jan 2021
Holly and Williams have managed the Chevron apartments for a number of years. David was always available, helpful and facilitated many positive changes that has made the Chevron one of the best run and safest apartment blocks in Melbourne.
- Trevor Jones
15 Jan 2021
Best service ever!
I have dealt with Susan for the past 5 years as a Landlord and have experienced the best service i have ever received. I urge anyone looking for a property manager to use her services. She is definitely the best available!!!!
- Grant Smith
12 Jan 2021
Nothing but great things to say about Holly and Williams!
I have nothing but great things to say about Holly + Williams. I have worked with them through buying my first property, leasing and now managing the property. I strongly trust and value both Holly and Jose's valued expertise and guidance. I am confident they will keep you happy too!
- Sage B
22 Dec 2020
Love your work!
Holly+Williams are excellent property managers: professional, timely and very friendly and personable! A big thanks to Susan for getting some great trades to spruce up our Richmond property and then get it leased just as we were heading into COVID lockdown! Jose has done a wonderful job managing our place as well once the tenants moved in: super responsive and professional in sorting out a couple of issues that our tenants had. The contrast with the two previous property managers we had is night and day. Thanks Susan and Jose; love your work!
- Ernesto Arriagada
14 Dec 2020
HONEST AND PROFESSIONAL
Holly & Williams, Susan and Jose were a pleasure to work with, both when buying our apartment and then having them put it on the rental market. They were professional and honest and nothing was a problem. We were in regional Victoria so most correspondence was by email and we had no hesitation in leaving our apartment in their capable hands. Jose managed to vet perfect tenants and was regularly in touch and provided detailed photos of our apartment after each inspection. I would not hesitate to recommend Holly & Williams both as a buyer and landlord
- Donna Fogarty
11 Dec 2020
Easy to work with
I have dealt with a few Owners Corporation managers in the past and I feel Holly and Williams OC managers are easy to work with, communication is clear and emails response is always in timely manner. I highly recommend Holly and Williams and the whole team.
I wish the business can grow organically and keep up the high service standards.
- Nan Yin
30 Nov 2020
Professional, punctual, polite and helpful!
Cannot recommend them enough. I have been with them for about a year or so, and during this time, I had absolutely no problem. Extremely professional, punctual, polite and helpful. Had a problem with a leak in the ceiling, they got it sorted out in no time, even with an unexpected and unrequested compensation for the inconvenience caused. My emails always were answered in a very timely manner, and the communications in general was outstanding. Best property manager I have come across in many years. As everybody knows, dealing with most property managers is not fun at all, but I had a great and exceptional experience with them. I don't usually post reviews online, but given the the service I received, and outstanding experience I had, specially compared with all the other property managers and real estate agents, I felt obligated to make them stand out.
- Enayat Masoumi
28 Nov 2020
Susan was responsive to many of the questions we had as the purchasors of a property and expertly facilitated an outcome in a relaxed way. I would recommend Holly & Williams.
- Mark Spriggs
26 Nov 2020
Very happy with their service
Susan has been very professional and responsive. They are managing my property for past few years and I am very happy with their service.
- Iman Eftekhari
25 Nov 2020
Haven't come across a better property manager!
We have rented our fair share of properties, and dealt with a variety of property managers over time. Jose was by far the best of the bunch. Respectful, considerate, empathetic and above all professional. Honestly, we have not come across a better property manager. Highly recommend to tenants and owners alike.
- Michael Nolan
24 Nov 2020
Friendly, responsive and fantastic!
It’s been an absolute pleasure to work with Jose Garcia as our property manager! He is always very friendly, responsive, and has been fantastic when there has been issues with the apartment. Thanks Jose!
- Ryan Henderson
19 Nov 2020
Jose Garcia provides outstanding service! He really goes above & beyond to help tenants with their needs. Whenever I had an issue in the property I was renting he addressed it straight away. He is very professional, but also warm & friendly when providing his service. I highly recommend him!!
- Cassandra T
18 Nov 2020
Safe and secure!
As a present home owner/investor and past resident of the AMAZING Chevron facilities, I can confidently & warmly recommend David Williams and the entireamazing Holly & Williams team. Such a high standard of joint mission focus. Their intrinsic and personal knowlege of the entire complex from it's concept to reality is a powerful force that takes every interaction so seemlessly from first contact to an efficient and competent solution.
It never feels an arms length service and has 100% maintained confidence and peace of mind for us both as an asset holder and for our freedom of enjoyment of the facilities that are so well managed.
We are safe & secure in their hands which is a rare, valued & appreciated value.
Thanks to the whole team, end-to-end. Clearly, quality, leadership with productive harmonious relationships are you number 1 priority. It sets you and our experience so far apart from the dire alternatives that promise the world while falling so short, creating stress in our day to day lives.
We want to come back!
- Carl Reining
13 Nov 2020
Best to deal with!
I've lived in a property with owner corporations before and by far dealing with Holly and Williams is certainly the best. Thank you to James who, in particular, is very responsive and willing to take the extra miles to contact the builder on my behalf. I really appreciate your help!
- Patricia Keiko Sinaga
10 Nov 2020
Exceptional Property Manager
Susan, Jose and the team have been exceptional property managers.
Proactive, rational and able to solve any property problem I've put to them.
They manage my property as if it were their own.
- Matthew O'Sullivan
08 Nov 2020
Susan was great to work with and took time with us to navigate the process as first home buyers. I would highly recommend!
- Lindsay Morton
06 Nov 2020
James Waters, Strata Manager from Holly & Williams, has been an absolute pleasure to deal with. Always available to help dealing with contractors around our property and does it with ease. As ours was a new build, we have encountered quite a few problems caused by the builders in our first 12 months. Without James, my neighbours and I would have been pulling our hair out in frustration but his advice and help has been invaluable in having these problems resolved. I would highly recommend James and the team at Holly & Williams.
- Pat Clancey
12 Oct 2020
Pleasure to deal with
Robert has been an absolute pleasure to deal with.
Very rare to find such a responsive Strata Manager.
- Brooke Mclaughlin
08 Sep 2020
James and the team at Holly and Williams are fantastic. I recently engaged James to check the Owners Corporation Certificates for a property I was about to purchase - he found a number of items overlooked by my conveyancer and saved me from buying a property with huge risks. Robert and David were great too, taking the time to explain various things I didn't understand until I was absolutely comfortable. When I eventually purchase a property I'd love for the Owners Corporations to be managed by Holly and Williams as they are friendly, easy to deal with and highly knowledgeable.
- Joe Henshall
14 Jul 2020
Best real estate agent in Melbourne.
- Clare Lyon
20 May 2020
Great to work with!
Susan is a great agent to work with - proficient and organized. Clients of ours who have used her have always been very happy with her service and expertise.
- Presentation Counts
14 Aug 2018
Thank you Susan!
Thank you Susan for your persistence and professionalism in selling our apartment at a great price. Your knowledge of the area definitely helped us find the right purchaser at a difficult time of year to sell
- Belinda Palmer
17 Apr 2018
Helpful and down to earth
I recently bought an apartment through Holly Prestige. Susan Holly was the most helpful, down to earth real estate agent I have dealt with. She made herself available for all my inquiries and made the purchase so easy to finalise. I really appreciate the time and effort she went to to ensure that my apartment was commercially cleaned and there was also champagne waiting for me after settlement. James, her associate, came to my house to sign the contracts! Amazing personal attention by both of you! thank you so much, it really was a pleasure dealing with you!
- Amanda Bruton
13 Oct 2017
Grateful for Susan's professional guidance
I have tenanted my precious home through Susan holly these last 4 years and she has always, always gone above and beyond in her professional service. I have been so grateful for her professional guidance in all things property, she so generous with her knowledge. I am forever grateful and recommend her constantly to my friends and neighbours.
- Susan Miles
13 Jun 2017
Astounding attention to detail and communication
Given the speculative talk around the inner Melbourne apartment market, we were understandably anxious about selling our St Kilda Road apartment. Being the research type we carefully researched comparable sales figures both within our complex and within the precinct. When we plotted these figures quantitatively it became apparent that Susan had achieved more outlier sales figures (above or at the very top end of market rate) than any other agent.
Not withstanding this, we met with and sought appraisals from a number of well regarded agents of larger agencies in the area. It was shocking how wildly the appraisals differed - from those who were clearly trying to buy our business with ridiculously unrealistically high appraisals to those who were completely undervaluing our apartment. What was also shocking was the lack of understanding some of these agents demonstrated when it came to asking what they felt was the best sales strategy for our apartment. Despite almost every apartment that had been to auction in the previous two years in our complex passing in, almost all of them still suggested this strategy.
Susan, on the other proposed a very logical marketing strategy for our apartment and demonstrated a clear understanding of who our buying demographic were - and most importantly, she had recent sales figures to back up her pitch. In the end, we went with Susan and were thoroughly astounded at her attention to detail, communication and ultimately the sales price she achieved. We have since recommended her to every one of our friends looking to sell or lease out an apartment in within an inner Melbourne locality.
- Elise Rechichi OAM
22 Jun 2016
They do what they promise